veelgestelde vragen
Welkom bij de officiële FAQ van de RAFC shop. Hier vind je snelle antwoorden op de meest gestelde vragen over openingsuren, bestellingen, retourzendingen, bedrukte shirts, levertermijnen en meer. Onze RAFC shop is jouw go-to voor officiële RAFC-merchandise, gepersonaliseerde shirts, cadeaubonnen en unieke clubitems.
Klik op een vraag voor het antwoord of neem contact op met fanshop@rafc.be voor verdere assistentie.
Fan Shop Information
Where is the fan shop located?
What are the regular opening hours of the fan shop?
When is the fan shop open on match days?
Where can I go with questions about items or availability?
Product information
What are the washing instructions for a printed shirt?
What if my size is no longer available?
Is every online item also available in the fan shop?
Returns & Exchanges
Can I return purchased goods?
Can a printed shirt be returned?
Can I exchange a printed shirt if the player leaves or changes his number?
Shipping & Delivery
What is the delivery time for my parcel?
Can I change or cancel my order?
Can I collect my order from the fan shop or the stadium?
I have not received confirmation. What should I do?
Gift vouchers & Discounts
Can I purchase a gift voucher via the online shop?
I still have an old gift voucher. What should I do?
Is there a discount for subscribers?